FAQ
Shipping and return policy
We deliver internationally. Domestic shipping within the Netherlands is free above €50,- and will be delivered within 2-7 business days. For other costs to other countries, please refer to list below.
Belgium | €12,00
Germany | €12.00
France | €12,00
Spain | €12,00
United Kingdom | €16,00
Apart from our delivery time, delay could occur because of our delivery partners. This is out of our control.
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Returns are accepted up to 14 days after the delivery date. Returns after 14 days are not accepted and will we returned to the sender.
Send an e-mail to nelahayainfo@gmail.com for the return process. Any other messages through other (social media) platforms are not valid. Receipt or proof of purchase must be added.
Items must be unworn, unwashed, and undamaged. Any damages, stains or removed tags result in us sending the item back to the customer.
Return costs will be covered by customer. It is the customer’s responsibility that the package arrives at it’s destination. Nela Haya will not take accountability for lost packages when returned.
Purchases at the showroom can only be exchanged for another item or store credit.
Do you have a location?
We have a showroom and work with appointments. We are located in Naarden, the Netherlands. To book an appointment, please send us a Whatsapp message on +31 6 38 28 49 87
Please note that purchases at the showroom can only be exchanged, not returned. This could be an exchange for another item or for store credit.
what is the ‘Special prices archive’?
Some of our items will be reduced in price to create space for new collections. These purchases are final, as these will be removed from our collection. Meaning, these can not be returned. The customer accepts this when completing the purchase.